Simply browse our collections, choose your favourite piece, add it to your basket and proceed to checkout. You’ll receive an order confirmation by email once your purchase is complete.

Yes, we deliver across the United Kingdom. Delivery options and estimated times will be shown at checkout.

Delivery times may vary depending on the shipping option selected. You’ll receive tracking information when your order has been dispatched, where available.

Yes. Once your order has been dispatched, we’ll send you tracking information by email when tracking is available.

Please contact us as soon as possible with your order details and photographs of the damaged item and packaging. Our support team will be happy to assist.

Yes. If you change your mind, you may return your item in accordance with our Returns Policy. Please ensure the jewellery is unused and returned in its original condition and packaging.

To keep your jewellery looking beautiful, avoid contact with water, perfumes, lotions and chemicals. Store each piece in a dry place, preferably in its original packaging.

You can contact our support team at altafaysupport@gmail.com.Customer Support Hours: Monday – Friday: 9:00 am – 5:00 pm Saturday: 9:00 am – 1:00 pmWe’ll do our best to respond to your enquiry as soon as possible.